Call Centre Services

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Call Centre Services

Whether you’re a new seller looking to establish your brand or an experienced merchant aiming to optimize your existing presence, our comprehensive suite of services is designed to help you navigate the complexities of selling on Amazon. From product listing optimization and inventory management to advertising strategies and customer engagement, we provide expertise empowered by tools to maximize your sales and enhance your brand visibility

Multilingual Services

In today’s global market, effective communication transcends language barriers. That’s why SDT offers comprehensive multilingual support in English, Arabic, Urdu, and Punjabi. Our diverse team of agents is fluent in these languages, allowing us to cater to a wider audience and provide personalized service that resonates with your clients’ cultural contexts.

Our Call Centre Services

Inbound Call Centre Services

Our inbound call centre services are designed to handle all incoming customer inquiries with professionalism and efficiency. Whether it's answering questions, providing product information, or managing customer complaints, our trained agents ensure that every interaction is handled with care. We strive to create a positive experience for your customers, fostering loyalty and trust in your brand

Outbound Call Centre Services

Optimize your return on investment with our expertly managed PPC campaigns. Our team designs and administers impactful advertising strategies across platforms like Google Ads and social media, ensuring your brand connects with the right audience at the optimal moment. We continuously assess and refine campaigns to maximize performance and deliver clear reporting on outcomes.

Customer Support

At SDT, we recognize that timely and effective customer support is vital for maintaining satisfaction and loyalty. Our dedicated customer support team is available 24/7 to assist your clients with inquiries, troubleshoot issues, and provide solutions. We ensure that your customers feel valued and heard, regardless of the time or day.

Technical Support

For businesses offering products or services that require technical assistance, our technical support team is here to help. Our agents are trained to handle technical queries, troubleshooting, and product support in a clear and concise manner. We aim to minimize downtime for your customers and provide them with the guidance they need to fully utilize your offerings.

Chat Support Service

In addition to our call centre services, SDT offers a comprehensive chat support service that enables real-time communication with your customers. Our chat support agents are trained to handle inquiries, provide information, and resolve issues quickly and efficiently through online chat platforms. This service caters to customers who prefer immediate answers without the need for a phone call, ensuring that your clients receive assistance in a manner that suits their preferences. Our multilingual chat support in English, Arabic Urdu, and Punjabi allows us to engage effectively with a broader audience, enhancing overall customer satisfaction. We can integrate AI solutions on Chat Services to provide Tier 1 automated Bot chat support connecting to Live Chat support.

		Why Choose SDT? Expertise: Our team comprises skilled professionals with years of experience in call centre operations. We are dedicated to providing high-quality service that meets your expectations.
Cost-Effective Solutions: Outsourcing your call centre needs to SDT allows you to reduce operational costs while maintaining service quality. We offer competitive pricing structures tailored to your budget.
Customized Services: We understand that every business is unique, which is why we offer flexible solutions that can be customized to fit your specific requirements. Whether you need full-service support or targeted assistance, we’ve got you covered.
24/7 Availability: Our commitment to customer service means that we are available around the clock, ensuring that your clients can reach us whenever they need assistance.
Multilingual Expertise: By providing services in English, Arabic, Urdu and Punjabi, we ensure that your message is communicated effectively to a diverse audience. This multilingual capacity enhances customer satisfaction and engagement.
		
	